WORKSHOP A (Pre-Conference)
16 March 2027
Investigating and Responding to Complaints and Claims in the AI Era
Sydney · Melbourne · Brisbane · Perth
Workplace complaints are changing. Employees and applicants now use AI to draft grievances, and the results can be long, polished and hard to test. This advanced workshop builds on proven investigation practice. It shows you how to triage and verify AI-assisted complaints, run fair and defensible investigations, and respond if a matter becomes a claim. It also covers how to use AI in your own HR work without increasing risk. The focus throughout is responding fairly, because an AI-drafted complaint can still be a valid one.
