27th HR Law Masterclass Conference
16 March 2027 · Sydney · Melbourne · Brisbane · Perth

Workshop A: Investigating and Responding to Complaints and Claims in the AI Era

Workplace complaints are changing. Employees and applicants now use AI to draft grievances, and the results can be long, polished and hard to test. This advanced workshop builds on proven investigation practice. It shows you how to triage and verify AI-assisted complaints, run fair and defensible investigations, and respond if a matter becomes a claim. It also covers how to use AI in your own HR work without increasing risk. The focus throughout is responding fairly, because an AI-drafted complaint can still be a valid one.

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Key learning outcomes

  • Understand how AI is being used by complainants and applicants, and brief your executives on the real scale of the issue
  • Triage and scope a lengthy complaint by separating allegations from volume, deciding what not to investigate, and protecting the complainant’s psychosocial safety
  • Test the content of a complaint for fabricated cases or quotes and unverifiable events, and raise concerns without appearing dismissive
  • Run a timely, trauma-informed investigation, including interviewing, stand-downs, evidence and findings
  • Manage complications such as stress certificates lodged after allegations are issued, and investigations that cannot be closed
  • Respond to claims in the Fair Work Commission, applying its AI guidance, preparing for conciliation and settlement, and dealing with self-represented applicants
  • Set clear rules for your HR team’s own use of AI, in line with workplace and privacy obligations

Format

  • Advanced, scenario-based investigation exercises involving complex and AI-assisted workplace complaints
  • Practical complaint triage, investigation scoping and evidence verification frameworks with templates and checklists
  • Interactive case studies covering trauma-informed interviews, evidence assessment, investigation delays and psychosocial risks
  • Legal guidance on responding to Fair Work Commission claims, AI-generated submissions and conciliation processes
  • Practical guidance on using AI in HR investigations while managing privacy, compliance and legal risks

Workshop facilitators

Melbourne

Sydney